Real Estate Industry CRM Software Development

As the real estate industry enters a new era of "stock competition," core pain points such as "difficult client matching, disorganized property management, and fragmented transaction processes" are constraining the development of real estate enterprises. From the sales and inventory turnover of residential projects, to the leasing and operation of commercial properties, and the day-to-day management of residential rentals, customer-centric, end-to-end digital management has become the key to breaking the deadlock. Gallop World IT has deep expertise in the digital transformation of the real estate sector, specializing in the development of CRM software for the real estate industry. Leveraging profound insights into real estate transaction logic and operational needs, we have created solutions adapted to all scenarios. We can not only provide precisely adapted Residential CRM Software and Commercial Real Estate CRM, but also optimize rental operations through Rental Management CRM Software, relying on Broker CRM Software and Developer CRM software to comprehensively meet the digital needs of various roles within real estate enterprises.

Gallop World IT's CRM software development for the real estate industry has "Scenario Segmentation + Process Closure" as its core advantages. Targeting residential sales scenarios, the Residential CRM Software features built-in modules for customer interest grading, property matching, and deal follow-up, helping accelerate project inventory turnover. For commercial property leasing, the Commercial Real Estate CRM focuses on tenant profiling, rent management, and tenant mix planning, enhancing leasing efficiency and operational revenue. The Rental Management CRM Software automates the entire process from property listing and tenant signing to rent collection. The Broker CRM Software provides front-line teams with tools for customer management and performance statistics, while the Developer CRM software assists project teams in managing customer requirements and product iteration direction. To date, we have served over 260 clients including residential developers, commercial real estate operators, and chain agencies, helping them achieve a 60% increase in client matching efficiency, a 40% reduction in transaction cycles, and a 35% decrease in operational costs.

Frequently Asked Questions

Q: We are a residential project developer currently promoting an entry-level residential project. Our problems are: Online and offline sales leads are scattered across sales office logs and channel managers' phones, leading to frequent duplicate follow-ups or missed customers; Customer purchase intentions are memorized by sales agents, resulting in low accuracy in property recommendations; Post-sale processes like loan applications and occupancy notices rely on manual reminders, causing omissions and complaints. How can this be resolved?

A: Targeting the sales and service pain points of your residential development project, Gallop World IT's customized solution can precisely address these. Firstly, we will deploy Residential CRM Software for you, integrating all online and offline lead channels. Leads are uniformly entered into the system and automatically deduplicated. Using the permission assignment function of the Broker CRM Software, leads are accurately assigned to the corresponding sales agents, avoiding duplicates and omissions. Secondly, the Residential CRM Software allows sales agents to record customer purchase intentions in real-time. The system automatically matches suitable properties based on tags like layout and budget, generating a "Property Recommendation List," increasing recommendation accuracy by 70%. It also records viewing feedback for subsequent follow-up. Furthermore, the Developer CRM software can interface with project progress data. After a deal is closed, the system automatically pushes reminders for key steps like "Loan Application -> Online Signing -> Occupancy" to both the customer and the sales agent. Information such as loan document preparation and occupancy procedures can be pushed with one click via the system. Combined with the service evaluation module of the Residential CRM Software, which collects customer feedback promptly, the complaint rate is reduced by 80%, comprehensively enhancing sales efficiency and customer satisfaction.

Q: We are a commercial real estate operating company managing 3 shopping malls and 2 commercial streets. Our issues are: Leasing leads are maintained individually by leasing managers, causing significant loss when staff leave; Rent standards, rent-free periods, and renewal dates for different tenant types are recorded in Excel, leading to "missed rent collections" or "delayed renewals"; We cannot accurately analyze the correlation between tenant performance data and foot traffic, lacking data support for tenant mix adjustments. How should this be solved?

A: Your commercial real estate operation's core pain points lie in "Leasing Management, Rent Control, and Data-Driven Decisions." Gallop World IT's CRM solution can efficiently resolve these. Firstly, we will build a Commercial Real Estate CRM for you. All leasing leads are uniformly entered into the system. Leasing managers use the follow-up module of the Broker CRM Software to record communication details. When staff leave, leads are automatically retained and reassigned,completely preventing loss. Secondly, the Commercial Real Estate CRM includes a built-in rent management module. After entering tenant rent standards and rent-free periods, the system automatically generates rent collection schedules, sending reminder notices to tenants and operations staff 15 days in advance. Warnings are triggered 30 days before lease renewals are due. Combined with the contract management function of the Rental Management CRM Software, rent payments and contract information are linked in real-time, avoiding missed collections and renewal delays. Furthermore, the Developer CRM software interfaces with the shopping malls' foot traffic systems, linking tenant performance data with foot traffic data for analysis, generating "Tenant Performance Heat Maps" to provide data support for adjusting mixes like F&B and retail. The system automatically compiles leasing rates and rent collection rates for each project, improving operational decision-making efficiency by 60%, and comprehensively enhancing the operational revenue of the commercial real estate.

Q: We are a chain rental company managing 5000+ residential and apartment units. Our problems are: Rental status and furniture damage are recorded via offline inspections, leading to untimely updates and "already-rented units still being listed online"; Tenant rent payments and move-out requests are handled via phone, resulting in low collection efficiency and chaotic move-out processes; Maintenance dispatch relies on manual coordination, causing slow response to tenant repair requests and dissatisfaction. How can this be fixed?

A: We recommend adopting Gallop World IT's solution centered on Rental Management CRM Software, focusing on the core needs of "Property Control, Tenant Management, and Maintenance Coordination." Firstly, we will use the Residential CRM Software to establish electronic property files, recording information like layout and furniture configuration. Inspection staff update rental status and property conditions in real-time via mobile devices, and the system automatically syncs with external listing platforms, eliminating the "listed but rented" issue. Combined with the Broker CRM Software, it automatically matches suitable available properties when tenants inquire. Secondly, the Rental Management CRM Software digitizes the entire tenant management process. Rent bills are automatically generated and pushed to tenants via WeChat, supporting online payment. Tenants can submit move-out requests through the system, which are reviewed online by operations staff, reducing the move-out process from 7 days to 2 days. Furthermore, the system integrates maintenance dispatch. After a tenant submits a repair request online, the Developer CRM software automatically assigns tasks based on repair type and technician location. Repair progress is synced to the tenant in real-time, reducing response time from 2 hours to 30 minutes. Combined with rent payment data, it automatically identifies tenants with malicious payment delays and pushes alerts, increasing the rent collection rate to 95%, comprehensively enhancing the operational efficiency and tenant experience of the rental business.